Technology Provider Relies on ERP System to Support Enterprise Customers Worldwide. Find out more in this professional services ERP success story.
“Microsoft Dynamics GP has played a critical role in our successful growth. With this solution, we can do business effectively with enterprises by offering resources and service levels that one would expect from a company much larger than ours.” Ron Wollner, President, Computer Data Source
During more than 16 years in business, Computer Data Source (CDS) has evolved from a high-tech equipment provider into a company that provides hardware-related and software-related services, provides infrastructures for data centers, and serves as a single resource for a wide variety of computing and networking technologies.
Helping customers meet service-level agreements with their clients, CDS delivers mission-critical services and equipment to many large enterprises. CDS has its headquarters in Eatontown, New Jersey; maintains offices in Australia, Canada, and the United Kingdom; and conducts business in 20 countries.
Some years ago, CDS used Intuit QuickBooks software for finance and business management and Tigerpaw to administrate contracts, track inventory, and manage delivery systems. However, CDS quickly outgrew what QuickBooks was capable of. And, because the two systems were not integrated, redundant data entry was standard practice. Employees spent more than 40 hours every month in setting up cost analysis spreadsheets and calculating sales taxes, and sometimes, the company sent invoices late. In a critical part of the operation, where customers contact CDS for assistance with equipment and technical issues, managers lacked full insight into call traffic, issue resolution, and resource utilization. Connecting service calls, equipment inventory transactions, and contract management to service-level agreements was also challenging.
Read the whole Computer Data Source case study.