Our customers depend not only on our online accounting software, but also on our experience in supporting those solutions. We recognize that customers have two types of support needs; the ability to always be able to connect and print and experienced Microsoft Dynamics® GP application support. Our support commitment to our customers is as follows:
- Providing 24/7/365 live support for connectivity and printing.
- Providing users with knowledgeable application support. Five application support incidents are available at no charge. Additional support is available either on a per call basis or as an unlimited support plan. All unlimited support calls will be returned within two hours.
- Data conversion from QuickBooks Basic, Pro, or Premier Editions desktop files and Peachtree Accounting are available at additional charge based upon database size and quantity of databases. Please see our a la carte page.
- Providing product work-aids and tools that help end-users get maximum utility from our online accounting software applications.
All myGPcloud customers are provided toll free phone support from 8 AM – 8 PM EST, Monday-Friday, excluding holidays. Further, customers also have access to Microsoft Dynamics CustomerSource site. Microsoft Dynamics CustomerSource is an information-packed, password-protected site for customers who use Microsoft Dynamics products including; online knowledge base, product documentation and downloads, e-learning tools and online user community.
*The above support services will be provided at the commencement of your paid subscription.