To ensure that you select the best cloud provider for your business solution, look into your provider’s record on quality of service after the sale and a satisfied customer base.
Selecting and deploying a new enterprise resource planning solution is a high-stakes decision. To help alleviate some of the pressure we created a checklist of top considerations for choosing ERP, and we’re creating a blog series in which we post will discuss one point in the checklist. This will help you identify the top considerations you should be looking for during your evaluation process. Here is what the series has covered so far:
This installment will examine the importance of choosing the best cloud provider for your needs. It is important to choose a provider with solid customer relationships and a reputation for quality post-sale service.
Customers Stay with Vendors That Take Good Care of Them
Post-sale service is a key ingredient in a smooth ERP cloud deployment. It’s also an important requirement to help you get full value from your cloud investment. As you grow, your needs change with new locations, new entities, more employees and tax and compliance become increasingly complicated. Considering that your ERP solution will be the power at the center of your entire operation, it’s important to choose a vendor that not only meets your needs right now, but it is equally important the vendor delivers quality, cost-effective service and support after the sale.
Keep these questions in mind:
- Does the vendor lose current customers as fast as they add new ones?
- Are they able to deliver quality support by phone, chat or video conference? If not, you could be surprised by lack of availability or even added costs for after-sale support.
- Does the vendor offer a full range of customer support skills and capabilities? Expertise with the specific software you’re evaluating is crucial, but how about expertise in security and compliance including SOX and HIPAA regulations. And does the provider have experience with both on-premises and cloud-based ERP solutions?
Ask the vendors on your short list about the scope and cost of their customer support plans, and ask for customer references. Those with long-term relationships with happy customers are a safer choice, especially when it comes to post-sale services.
myGPcloud has a long history of customer service and community, and unparalleled levels of support and services for security and compliance. With click-and-play functionality, myGPcloud enables growing business get up and running quickly and cost-effectively on a new ERP system. As your business grows, if you decide to move you Microsoft Dynamics GP system on-premises, our network of partners is ready to offer local support and service programs to help you keep your business moving forward.
Customer Success Story
Microsoft Dynamics GP continues to earn the loyalty of small and midsize business customers around the world who know they can count on quality post-service support and continuous product advances to fuel their growth and help them compete. Check out this technology service provider who chose a business solution from Microsoft in 2004 and regularly upgrades to the latest versions.
Computer Data Source
“Microsoft Dynamics ERP has played a critical role in our successful growth. With this solution, we can do business effectively with enterprises by offering resources and service levels that one would expect from a company much larger than ours.” Ron Wollner, President
Join us next week for our next installment in the series in which we’ll discuss the importance of ease of use on your new system.