ERP implementation success is attainable. It’s just not as easy as one might think.
Eric Kimberling, in his post at panorama-consulting.com identifies three key things you can do to help your ERP implementation project succeed:
Clearly define success – It’s pretty normal that when an organization evaluates a project to implement a new ERP system, they don’t specifically identify what it is that they want to accomplish with the project. Incremental changes in functionality and process efficiency just don’t support a new ERP project. You have to be specific about the benefits you plan on receiving from the project. “The business case should be an important mechanism to not only justify the investment in the ERP system but also to define what will constitute ERP success.”
Articulate expected process improvements – A new ERP implementation project must have the commitment of upper management. This commitment must be well communicated to everyone in the organization that will have an interest in the system, will be impacted by it, or be in a position to help ensure the success of the project. “Your people – not the ERP software – will ultimately determine whether or not the process improvements stick…”
Conduct post-implementation audits – This part is almost never done. But it may be among the easiest to do. If you have properly identified specific benefits the project was designed to deliver, the analysis of the actual benefits realized should naturally appear. This step will help you realign components of a new ERP system to meet your previously identified objectives. Variations may be personnel related or system related. You won’t know unless you do this step.
Eric’s full article can be viewed here.
You may also want to down load the white paper available on the post, “Ten Tips for a Successful ERP Implementation”
For more information about ERP systems, check out our Resource Library here.