Quickly and accurately processing customer facing documents and transactions helps to maintain good customer relationships. By quickly responding to your customers and initiating appropriate transactions and business processes, you increase the likelihood of successfully completing interactions with your customers.
For example, looking at the sales order: If your customer service people can enter the customers’ orders while they’re working with the customer, they can immediately see available inventory levels, be confident that the prices they’re quoting customers are correct, and quickly send customers the sales order documents. This cuts down on data entry errors and alerts the rest of your business of the new orders.
If you also add to this, dynamic reporting including exception alerts and activity reports, you can more easily and manage your business in a timely and effective manner.
Dynamics GP has a strong integrated sales order, invoicing, and customer return functionality to help you provide excellent customer service.
This video shows how to enter and process sales orders, invoices, and customer returns in Dynamics GP. Also shows how to make inquiries and drill down to related documents.