The Returns Management module in Dynamics GP handles several different product return scenarios. One of the most useful is the Cross-ship scenario. In a cross-ship scenario, your customer notifies you of a problem, you send out a replacement item immediately, and then receive the returned item at a later point. The Returns Management module ensures that you control this process by matching the original replacement shipment with the eventual return from your customer. This will keep you on top of the situation to make sure that you receive the item to be returned, and account for it properly.
This is a quick video that shows the cross ship functionality in Dynamics GP.
This is the basic outline of the video:
- Create RMA
- Send replacement item to customer
- Receive returned item
- Create credit memo for replacement item.