“On-demand” in regards to ERP systems has different meanings.
To me it applies to the acquisition, deployment, setup, and use of the system. Further, “On-demand” should be seen from the perspective of the end user.
This is how the concept plays out, from the end user’s perspective:
- I like the product
- I like the pricing
- I like the service provider
- I’ll get it
- I can get access to the system now, right after I decided I wanted it
- I can set this up myself
- I can use pre-defined templates to help me get it done
- I can get helpful documentation as soon as I need it
- I can easily get help as soon as I need it
- As soon as I set it up, I can use it, and other people in my business can use it
- I can use it here, or I can use it there, and I can use it anywhere
That is “On-demand“!
On the other hand:
- If the end user has to endure a tired out sales process
- If the end user does not know the full solution cost upfront
- If the end user has to wait to get access to the new system
- If the end user has to wait for someone else to setup the new system
- If the end user has to wait to use the system
That is not “On-demand”.